Responsible Gaming at gbiji

1. Age Restriction Policy

gbiji is strictly an 18+ platform. Gambling services on gbiji.app are available only to individuals who are 18 years of age or older. This is a firm, non-negotiable rule that applies to every player in Bangladesh and beyond. Underage gambling is illegal, harmful to young people, and something gbiji takes extremely seriously.

During the account registration and Know Your Customer (KYC) verification process, gbiji requires all players to confirm their date of birth and submit valid government-issued identification — such as a national ID card or passport — to verify that they meet the minimum age requirement. Any account found to belong to a player under 18 will be immediately suspended, all funds frozen pending review, and the matter reported where required by applicable rules.

Protecting Minors at Home

If you share a device with children or young people, we strongly recommend using parental control software to restrict access to online gambling websites. Tools such as Net Nanny, Qustodio, and built-in device parental controls can help ensure that younger household members cannot access gbiji or any other gambling platform. Always log out of your gbiji account when you are not using it and keep your login credentials private.

2. Recognising Problem Gambling

Most people who gamble at gbiji do so for entertainment — enjoying a few rounds of cricket betting during the BPL season, spinning the reels on their favourite slots, or trying their luck at the live casino. For the vast majority, it stays fun and stays under control. However, for some players, gambling can shift from a leisure activity into something that causes genuine harm.

Recognising the early warning signs of problem gambling is the first and most important step towards addressing it. The checklist below describes common indicators. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of gbiji's responsible gaming tools or to contact our support team for confidential guidance.

3. Deposit and Spending Limits

One of the most effective ways to stay in control of your gambling is to set clear financial boundaries before you start playing. gbiji's deposit limit feature allows you to define the maximum amount you can add to your account within a chosen time period, giving you a hard financial ceiling that the platform enforces automatically.

How Deposit Limits Work

You can set deposit limits directly within your gbiji account settings at any time. Three limit periods are available:

• Daily limit: The maximum total you can deposit within any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly limit: The maximum total across a rolling seven-day window.
• Monthly limit: The maximum total across a rolling 30-day window.

Once a deposit limit is active, the system will automatically reject any deposit attempt that would cause your total deposits to exceed the limit for the current period. The limit applies regardless of payment method — whether you are depositing via bKash, Nagad, Rocket, Upay, or bank transfer through Dutch-Bangla Bank, City Bank, or BRAC Bank.

Increasing and Decreasing Your Limits

Decreasing a deposit limit takes effect immediately upon request. Increasing a deposit limit is subject to a mandatory 72-hour cooling-off period before the higher limit becomes active. This delay exists specifically to prevent impulsive decisions made during a losing session from resulting in higher deposits than intended.

4. Time-Out and Cooling-Off Periods

Sometimes the right response to a stressful session — or simply to a busy period in life — is to step away from gambling entirely for a defined period. The gbiji time-out feature makes this easy and immediate, with no complicated process required.

Available Time-Out Periods

Players can activate a time-out from within the Responsible Gaming section of their account for the following durations:

• 24 hours — a brief pause after an intense session.
• 7 days — a week-long break to reset and refocus.
• 30 days — a full month away from the platform.
• Custom period — contact our support team to arrange a cooling-off period of any length between one day and five years.

What Happens During a Time-Out

From the moment a time-out is activated, your gbiji account is immediately suspended. You will not be able to log in, make deposits, place bets, or access any game on the platform. Any promotional emails or bonus communications will also be suppressed for the duration of the time-out. Your account data and any remaining balance are preserved safely and will be fully accessible once the time-out period expires.

5. Self-Exclusion

Self-exclusion is a firm commitment between you and gbiji that you will not gamble on the platform for a substantial, defined period of time. It is designed for players who recognise that their gambling has become, or is at risk of becoming, a serious problem that a short time-out will not adequately address.

How to Apply for Self-Exclusion

To request self-exclusion from gbiji, contact our support team directly via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and your preferred exclusion period. Our responsible gaming team will process your request and confirm activation, typically within two hours of receiving your message.

Self-Exclusion Periods

• 6 months
• 1 year
• 2 years
• 5 years
• Indefinite — for players who wish to exclude permanently with no planned end date.

What Self-Exclusion Means in Practice

Once self-exclusion is active on your gbiji account:

• Your account is immediately locked. Login attempts will be blocked.
• All marketing communications, bonus offers, and promotional emails will be permanently stopped for the exclusion duration.
• Any pending withdrawals will be processed and paid out to your verified payment method.
• You will not be permitted to open a new gbiji account for the duration of the exclusion period.
• The self-exclusion cannot be reversed or shortened at your request — this is a deliberate protective measure to prevent impulsive reversal decisions.

6. Support Resources

If gambling is causing distress for you or someone you care about, reaching out is the most important step you can take. gbiji's support team is available 24/7, and there are also independent organisations dedicated to helping people affected by problem gambling. All support is confidential.

7. Our Commitment to Responsible Gaming

Responsible gaming is not a footnote at gbiji — it is a core part of how we operate. We believe that a sustainable, trusted gambling platform must put player welfare at the centre of every product and policy decision. Our responsible gaming programme reflects that belief in concrete, practical ways.

gbiji monitors account activity on an ongoing basis to identify patterns that may indicate a player is experiencing difficulties. Where our internal monitoring system flags a concern — such as a sharp increase in deposit frequency, extended late-night sessions, or a high rate of loss-chasing behaviour — a member of our responsible gaming team may proactively reach out to the player to check in and offer support tools. This outreach is always handled with sensitivity and care, and never results in account penalties unless separate grounds exist under our Terms & Conditions.

We also commit to never marketing to players who are currently under a time-out or self-exclusion. Players who have opted out of marketing will not receive promotional emails, bonus offers, or re-engagement communications from gbiji. We believe that the right time to respect a player's choice to step back is immediately — not after a grace period or a final promotional push.

Our staff undergo regular training on responsible gaming principles, problem gambling indicators, and how to handle sensitive conversations with empathy. We view responsible gaming as a shared responsibility between the platform, the player, and the wider community — and we take our part in that seriously.